Raise the issue promptly
Where practical, a concern should be raised as soon as possible with enough detail to identify the engagement, event and outcome being questioned.
What to include
Useful information may include dates, the relevant service, people or counterparties involved, supporting correspondence and the resolution sought. Sensitive information should be shared through an appropriate channel.
Review
Complaints should be reviewed against the agreed scope, available records and the responsibilities of Azari Aviation and any third party involved.
Third-party matters
If a complaint concerns an aircraft operator or another independent provider, Azari Aviation may assist with routing or context, but that provider may need to address matters within its own responsibility.
Contact
Questions about this notice may be sent to hello@azariaviation.com.